Hotel operations, finally in sync.
Stop losing requests across radios, chat groups, and verbal communication.
Lira brings every department together in one real-time workspace—so every request is tracked, assigned, and resolved faster.
Real-time Operations Dashboard.
Track, dispatch, and review tickets as they happen. Powered by Firestore live streams, Lira updates staff devices instantly without requiring page refreshes or complex check-ins.
Real-time sync:
Direct websocket streams
linking mobile staff and web boards.
Clean audit trails:
Logging every ticket state
change with timestamps.
Every Request Has Its Own Conversation.
Keep every discussion, update, photo, and decision connected to the request. No more searching through chat groups or losing important information.
Request-based
Chat Rooms.
Every request has its own dedicated chat room. Keep all discussions, updates, photos, and decisions in one place—always in context, always organized.
Stay in Context
Every conversation belongs to a request, so everyone knows what it's about.
Collaborate Instantly
Mention teammates, share updates, and get things done faster.
Share Everything
Send photos, attachments, and files without leaving the chat.
Complete History
All messages and actions are logged automatically for full accountability.
100%
In-context talk
Faster
Resolution time
Jhon Doe telah membuat:
Judul: Make up room
lokasi: 315
19.51Sophie Turner sent a photo
Response Time
Starts counting...
Maintenance Team
PENDINGNo response yet
30 Minutes
Response time exceeded
Escalated Automatically
Moving to next level
Supervisor
Notified
Dept. Head
Notified
Ticket Accepted
Issue is being handled
Ticket Escalated
Room 315
Make up Room
Escalated to Supervisor
Just nowManager Notified
Eng. Manager
Overdue by 18 min
Just nowSLA Exceeded
Priority: High
Response target missed
Just nowEscalate Issues
Before They Become
Guest Complaints.
Lira continuously monitors every request and automatically escalates overdue tasks to supervisors and managers. Built-in SLA tracking, instant notifications, and customizable escalation rules help your team respond faster.
SLA-Based Escalation
Automatically escalate requests when response or resolution targets are exceeded.
Notify the Right People
Managers and supervisors receive instant alerts whenever attention is needed.
Custom Escalation Rules
Define workflows based on priority, department, location, or elapsed time.
Full Escalation Timeline
Every escalation event is recorded with timestamps for complete accountability.
98%
Issues escalated before guest impact
2.4x
Faster resolution with escalation
90%
SLA compliance improvement
Plan Every
Recurring Task.
Keep daily, weekly, and monthly operational projects organized in one shared calendar. Schedule recurring work, assign responsibilities, and ensure nothing gets overlooked.
Recurring Projects
Create projects that repeat daily, weekly, monthly, or on custom schedules.
Department Calendars
Each department manages its own calendar with complete visibility across the property.
Task Assignments
Assign recurring work to individuals or teams with automatic scheduling.
Smart Reminders
Receive notifications before scheduled work begins so your team stays ahead.
Progress Tracking
Monitor completion, overdue tasks, and department performance in real time.
Calendar Overview
Switch between daily, weekly, and monthly views to plan and allocate resources better.
Projects
Today, Jul 1
Lobby Deep Cleaning
Afternoon
Tomorrow, Jul 2
Generator Check
Morning
Fri, Jul 4
Pool Water Treatment
Morning
Sat, Jul 5
Landscape Trimming
Morning
Stay on Schedule
Never miss important routine tasks again.
Better Coordination
Align teams and resources across departments.
Improved Efficiency
Reduce delays and keep operations running smoothly.
Higher Standards
Consistent execution leads to better guest satisfaction.
Operational Insights
That Drive Better Decisions.
Gain complete visibility into your hotel operations. Track performance, monitor SLA compliance, identify trends, and continuously improve service quality.
Real-time Analytics
Live dashboards with automatically updated operational data.
SLA & Response Tracking
Monitor response and resolution times to maintain service standards.
Department Performance
Compare workloads, productivity, and completion rates across departments.
Escalation Monitoring
Identify overdue requests and escalation trends before they impact guests.
Operational Heatmaps
Discover peak hours and high-demand locations to optimize resources.
Exportable Reports
Export detailed reports for meetings, audits, and management reviews.
Data that drives excellence.
Make faster, smarter decisions with insights that help your team perform at their best.
Ready to Modernize
Your Hotel Operations?
Stop relying on scattered communication and disconnected tools. Bring every department together with Lira and manage your hotel's daily operations from one intelligent platform.
Housekeeping
Keep rooms perfect
F&B Service
Delight every guest
Public Area
Always spotless
Management
Make decisions
Laundry
Clean and ready
Security
Keep everyone safe
Front Office
Serve guests better
Engineering
Maintain everything
100+
Hotels
Trust Lira daily
50K+
Requests Managed
Every month
99.9%
Platform Availability
Reliable & secure
20+
Departments Connected
One platform